Refund Policy
This Refund Policy applies to purchases of credits and any paid features on FlirtMuse, operated by Pepperose LTD, and should be read together with our Terms and Conditions.
FlirtMuse does not use subscriptions or recurring billing. Every credit purchase is a single, one-off transaction, initiated and confirmed by you at the point of purchase. We do not store your payment details for future automatic charges, and no further charge will ever be made without a new, separate purchase you initiate. Charges appear on your card or bank statement as “flirtmuse.com”.
1. Digital content and immediate performance
Credits are digital content delivered immediately on successful payment. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and, for EU consumers, the Consumer Rights Directive 2011/83/EU), you generally have a 14-day right to cancel a distance contract. However, this right does not apply once we have fully performed the contract, if:
- you expressly requested that performance begin before the cancellation period ends; and
- you acknowledged that you would lose your right to cancel once the digital content or service is fully performed.
Where you purchase and consume credits before the 14-day period ends, you may lose your cancellation right to the extent the credits have been used. Where credits remain unused, you may still be entitled to cancel and receive a refund of the unused portion, as set out below.
2. Requesting cancellation within 14 days
If you are a UK or EU consumer, you may cancel your purchase within 14 days of the purchase without giving any reason, to the extent performance has not yet begun or credits remain unused. To exercise this right, contact us at help@flirtmuse.com or use the model cancellation form at the end of this Policy, before the cancellation period expires. We will reimburse the corresponding amount, less a proportionate deduction for any credits already consumed, without undue delay and in any event within 14 days of being informed of your decision, using the same payment method you used, unless you agree otherwise. No fees will be charged for the reimbursement.
3. When we may otherwise refund
Outside the statutory cancellation right, we may issue a refund or credit adjustment at our discretion, or where required by law, if:
- a technical error prevented credits from being applied;
- you were charged twice for the same package;
- the Service was unavailable for a prolonged period immediately after purchase; or
- another exceptional circumstance is verified by our support team.
4. No refund in certain cases
We do not provide refunds for:
- credits or content already consumed, simply because you changed your mind;
- content that was moderated or removed for violating our Policies;
- restrictions placed on your account as a result of a moderation or enforcement action;
- changes to features or content that do not remove the core functionality of the Service.
5. Unused credits
Unused credits do not expire while your account remains active, subject to our Terms.
6. How to request a refund
Email help@flirtmuse.com with your account email, purchase date, and reason for your request. We acknowledge requests within 2 business days and aim to resolve them within 14 calendar days, consistent with our Complaints Policy.
7. Chargebacks
Please contact us before initiating a chargeback so we can try to resolve the issue directly. If a payment dispute is received from your bank, we may temporarily suspend access to the purchased credits or account while the dispute is investigated. Legitimate disputes will be resolved promptly. Unfounded or fraudulent chargebacks may result in permanent account termination and be treated as a breach of our Terms.
Company information
Pepperose LTD
The Maylands Building, Office 42
Maylands Avenue
Hemel Hempstead, England, HP2 7TG
Registered in England and Wales — Company No. 06112811
Website: https://pepperoseltd.com/
Email: help@flirtmuse.com
Phone: +44 1494 326040
Model cancellation form
To be completed and returned only if you wish to cancel the contract.
To: Pepperose LTD, help@flirtmuse.com, The Maylands Building, Office 42, Maylands Avenue, Hemel Hempstead, England, HP2 7TG
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on: _______________________
Your name: _______________________
Your email address: _______________________
Your signature (only if this form is submitted on paper): _______________________
Date: _______________________
Last updated August 12, 2026.